Welcome to Tax Credit Casualties (TCC), founded in January 2005 in response to the shambles of Child Tax Credits, Working Tax Credits, and the overpayment bills blighting peoples lives. This website aims to bring all the issues and information you might need together in one place, in as logical and simple a way as possible.
You probably want the guide to disputing your Tax Credit overpayment, so please see 'How to Dispute an Overpayment'. If the answers to your questions are not in the guide, please see 'Contact Us' to contact me (Paula).
If HMRC are investigating your single claim, or have already said they think you are part of a couple when you're not, please go here.
It is currently taking me longer than usual to respond to e-mails, due to the recent huge rise in Tax Credit overpayment cases. It usually takes me about a week to respond, but it is becoming increasingly impossible to get through all e-mails in that time and so it may take me up to 14 days from now on.
I know most of you are very worried and looking for immediate advice. It can be frustrating knowing you've waited two weeks for a response from me when my reply turns out to be mainly questions, rather than answers or advice, because I don't know the basics of your case.
So here are some tips for quicker and more useful responses from me:
I know that Tax Credit overpayment is a complex and confusing mess, but the more information you give me to start with, the more useful and helpful my first response to you is going to be.
If you send me a 1-line e-mail saying "I have a Tax Credit overpayment, please help!", you are going to get back an e-mail with around 10 very obvious questions about two weeks later, rather than advice on any immediate action you can take.
This is because I can't recommend what course to take until I know the details of your situation. Conversely, you don't have to give me the entire history of the last few years, just anything relevant to what may have caused your Tax Credit overpayment.
Now, if you haven't already started, go to How to Dispute an Overpayment and find out how to dispute your Tax Credit overpayment!