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Dispute - Step 5 The Adjudicator’s Office The Adjudicators Office will investigate specific cases and incidences and come to a decision; in certain cases this decision can also be challenged. Their website can be found here. Address the same documents (update your Case History with recent disputes and events), and send with a cover letter. Get acknowledgement that The Adjudicators Office has received your case. This stage is only over if and when The Adjudicators Office write to inform you that they have "decided not to uphold your complaint". Before moving on to the next stage, respond to them complaining if any issues have been left unaddressed or unacknowledged, and / or you feel that the decision is unreasonable. If HMRC hassle you or affect your payments, complain that you are still in Dispute and as per their own legislation they should not be seeking to recover until this process has been exhausted. Sample "Dispute Status" complaint letter. If they start immediately hassling you for recovery before you are ready to respond send a "Pause Recovery" request letter.
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Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. But legislation, operating practice and individual cases change all the time. While we aim to be professional and accurate at all times, please understand the circumstances we are working under, and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.
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