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November 2008 News Archive


Extremely Well Deserved Recognition!!      19 November 2008

On Friday 14th November, the time and effort Paula has put into providing support for overpayment victims was recognised at Rotherham’s Community Achievement Awards.  Fighting off stiff competition in the category of ‘Volunteer’, Paula’s tireless efforts were recognised at the event hosted by Voluntary Action Rotherham and attended by local dignitaries such as the Mayor, Leader and CEX of the local council, and CEX of the Primary Care Trust. 

Paula Dean set up Tax Credit Casualties (TCC) in January 2005 as a forum for victims of tax credit overpayments to provide advice and support to one another.  Since then, TCC has grown into a structured voluntary organisation and whilst a team of voluntary workers campaign under the ‘Justice is an Amnesty’ banner, and work to provide support for victims, the case work is led by Paula.  She has become a trained case worker on tax credit overpayments and probably has more expertise in handling recovery disputes than any other individual in the country.

Paula is providing advice on over 1,500 cases, in addition to the people who are able to fight their own disputes thanks to the information on the website Paula set up.  Our website has received in excess of 66,000 unique hits to date. 

Paula provides a face-to-face service for Rotherham residents, as well as email and telephone support to people worldwide.

Well done and best wishes to Paula from all at TCC, and many thanks to her for her work on all of our behalves! 

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First AGM A Success      13 November 2008

Tax Credit Casualties first ever AGM was successfully held, in Rotherham, on Saturday 8th November. Jess travelled to Rotherham from the far north-west of England, and Ali & the Webmaster joined in over the internet. Many thanks to Sarah and Jess for their live commentary on both Microsoft Messenger and the TCC Forum.

Introductions were followed by reports from the Chair, Treasurer and 3rd Sector, with Ali providing a Union Update.

Nominations for the Management Committee had been received, and were voted upon. The new Committee were unanimously elected, with 26 votes 'for' and none 'against'. Thank you to all of the people who registered as Voting Members and submitted their votes via this website. We couldn't have done it without you!

The meeting was closed after discussing future plans and two items of other business.

Read the AGM 2008 Minutes.

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Tax Credit Casualties (TCC) is a voluntary, unfunded, not for profit organisation run by members for members. We cannot take any responsibility for decisions made by HMRC, The Parliamentary Ombudsman, The Adjudicator, or any other organisation, regarding claimants cases. We offer free advice on how to dispute unfair overpayments based on our own experiences, the experiences of other claimants and HMRC guidelines.
Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. Legislation, operating practices and individual cases change all the time, and while we aim to be professional and accurate at all times, please understand the circumstances we are working under and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.

Our Standards
TCC was established to provide advice and guidance on disputing recovery of non-fraud tax credit overpayments and to lobby for fundamental change on the inbuilt flaws and inequalities of the tax credit system. Whilst TCC provide guidance and information on how to handle disputes and even provide an advocacy service in some instances, neither TCC as an organisation not any participating members are responsible or liable for outcomes of disputes which remain wholly the remit of HMRC, the Adjudicator and/or the Parliamentary Ombudsman, as appropriate and dependent on the stage of dispute. TCC operate in a professional manner and endeavour to give accurate and appropriate advice based on information provided by members. TCC endeavour to respond to members as quickly and efficiently as possible, given the voluntary nature of the organisation and limited resources available. TCC is an inclusive organisation and will treat all members in a fair and equitable manner.

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