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Dispute - Step 6 The Parliamentary Ombudsman The Parliamentary Ombudsman can carry out independent investigations into complaints about government departments - and you will be complaining about the Tax Credit Office. Follow their step-by-step guide to making a complaint, which can be found here. Prepare your complaint, and then request that your MP refers your case to the Parliamentary Ombudsman, as per their responsibility to you. Note that your MP cannot refuse to refer your case to the Parliamentary Ombudsman. What they do have a choice over is whether they simply pass the case on, or whether they in some way support the appeal. i.e. write with the referral 'please review this as unfair' etc. If your MP does not forward it, advise them that you will make a complaint against them. How to complain about your MP. This stage is only over if and when the Parliamentary Ombudsman write to inform you that they have "decided not to uphold your complaint". Before moving on to the next stage, respond to them complaining if any issues have been left unaddressed or unacknowledged, and / or you feel that the decision is unreasonable. If HMRC hassle you or affect your payments, complain that you are still in Dispute and as per their own legislation they should not be seeking to recover until this process has been exhausted. Sample "Dispute Status" complaint letter. If they start immediately hassling you for recovery before you are ready to respond send a "Pause Recovery" request letter.
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Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. But legislation, operating practice and individual cases change all the time. While we aim to be professional and accurate at all times, please understand the circumstances we are working under, and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.
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