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Dispute - Step 4 Contact Your MP If you haven’t already done it, send your MP your case history and a copy of your RRR form (TC846) if you have one, including any responses you have. Include a covering letter outlining your complaint, (MP cover letter here), and ask them to contact TCO on your behalf to dispute that you should be made responsible for the error. An easy search to find your MP is here, and some of our members have said that when they e-mailed their MP through They Work For You, they got a faster response. Another easy to use site is Write To Them; they have a good help section about what to do if your MP doesn't respond. If they don’t contact TCO for you, or if your MP does not respond helpfully, contact your MP again. This time do it by phone; they have to issue their home and local numbers to local directories etc., so use them. This is the stage where you need them to get active. We have lots of evidence that active involvement of your MP goes a long way to a successful outcome. Don't be fobbed off with, 'I can't get involved in the process' etc. - they can and will. In fact they are the only ones who can refer you on to some of the next stages of the process. They are your elected public representatives; they HAVE to act on your behalf, it is their duty and SOLE purpose of Office. They have access to a specialist Tax Credit Hotline for instructions on how to help you, so tell them to use it. If your MP does not forward it, advise them that you will make a complaint against them. How to complain about your MP. Do not agree to meet with HMRC, don't let them in if they turn up (tell them you are in RRR / Appeal / Dispute) and don't arrange repayment (ha!) until EVERYONE has failed your Appeal / RRR / Dispute. If TCO hassle you or affect your payments, complain that you are still in Dispute and as per their own legislation they should not be seeking to recover until this process has been exhausted.
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Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. But legislation, operating practice and individual cases change all the time. While we aim to be professional and accurate at all times, please understand the circumstances we are working under, and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.
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