|
|
|
|
Dispute - Step 1 Request to Reconsider Recovery of Overpayment If you feel that your overpayment was caused by TCO error, or a flawed system, or your award was too complicated to understand, print off and fill in the "Request to Reconsider Recovery of Overpayment" form (also called a TC846) which you can download from here. Do not spend too long filling it in though, because if and when your RRR fails, you will need to have 'new' details and information with which to re-appeal. So if you do it this way and it fails, you can just pad out and re-submit the details for the next stage. See here for some example TC846 content. Send your completed form to this address:
Throughout all this, keep full records of any contact with the Tax Credit Office; dates, times and content of telephone calls, copies of letters etc. Send everything by recorded delivery because the Tax Credit Office are now playing the 'we never received it' game and you may need proof of delivery at a later stage. Do not agree to meet with them, don't let them in if they turn up (tell them you are in RRR / Appeal / Dispute) and don't arrange repayment (ha!) until EVERYONE has failed your Appeal / RRR / Dispute. If HMRC hassle you or affect your payments, complain that you are still in Dispute and as per their own legislation they should not be seeking to recover until this process has been exhausted. Sample "Dispute Status" complaint letter. This stage is only over if and when they write to inform you they have “decided to not allow your request”. Before moving on to the next stage, respond back to them complaining if any issues have been left unaddressed / acknowledged and / or you feel their decision is unreasonable. Sample "Failed Dispute" response letter. If they start immediately hassling you for recovery before you are ready to respond send this letter. Sample "Pause Recovery" request letter.
|
|
Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. But legislation, operating practice and individual cases change all the time. While we aim to be professional and accurate at all times, please understand the circumstances we are working under, and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.
|
