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Chairs Report: AGM 2009

It's hard to believe that it's already a year since our first AGM, last November. I can remember Paula writing about a good year for TCC, with lots achieved in the previous twelve months by a growing team. This year has been no different in achievement, and I'm extremely proud and honoured to be involved with such a group of hardworking and dedicated volunteers. Each and every core member of Tax Credit Casualties deserves to be recognised for the part that they play in this organisation, and to accept that recognition with pride.

The many anonymous forum advisors also deserve recognition and thanks for the help they have given to so many. Please give yourself a huge pat on the back. We couldn't do it without you. 

Below are some of the events from Tax Credit Casualties' past year:

  • Immediately following our AGM in 2008, Paula fought off stiff competition to win the 'Volunteer' category at Rotherham's Community Achievement Awards. As well as Paula receiving well deserved recognition for all of her TCC work, this gave Tax Credit Casualties some much needed media coverage which made more people aware of the work we do.

  • December bought a small failure, in the form of a chat room for the website. Although the chat room worked, it was just a bit too temperamental to go live because it would have caused more problems than it bought in benefits. That project is still on the back burner - not forgotten; just not for now.

  • A new member, Janet, joined the team in January as Regional Coordinator for Wales. Janet campaigns for overpayment victims who live in Wales, spreading the TCC word that there is a way to fight HMRC, despite what they say, and lobbying Welsh politicians about the injustice of Tax Credit overpayments.

  • February saw our BBC 'big screen' film aired in Rotherham city centre, with permission being sought to air on other big screens in city centres across the UK. Because of our increasing attendance at public events, TCC had to obtain Public Liability Insurance for the first time - just in case!

  • February also saw us begin a campaign on LabourSpace, the Labour Party website that promises equality in every campaign posted on it's pages, and that a senior Labour MP would address the campaign with the most support each month. It wasn't long before we realised that LabourSpace was actually a WastaSpace - votes weren't registering correctly and the webmaster was ignoring our e-mails about the numerous problems with the site. It was also deeply disappointing that only eighty, or so, of the thousands of visitors to our site actually joined in with this campaign. This may have been down to the fact that each voter had to register their personal details in order to vote - but if even 10% of our visitors had joined in, we would have placed the Labour Party in a very awkward position indeed regarding their position on Tax Credit overpayments.

  • In March, we applied for, and were awarded, a grant of just under £1,000 from Rotherham's Community Leadership Fund, with many thanks to Lynda Donaldson. This allowed us to order some much needed publicity and promotional material, as well as providing a vital boost to our funds for the day to day expenses of TCC.

  • Late April saw Paula make a brief appearance on GMTV, but unfortunately the media interest that continued well into May resulted in nothing but disappointment. Amongst others, and at the very last possible moment, ITV's 'Tonight' program and C4's 'Dispatches' dropped us and Tax Credit overpayments in favour of more topical, more popular and less controversial themes.

  • Financial Secretary to the Treasury Stephen Timms, and Permanent Secretary For Tax at HMRC, Dave Hartnett, both received meeting requests from TCC in April, following public statements they had made regarding Tax Credit overpayments. Unfortunately, it took over three months for them to respond, with both refusing meetings.

  • Paula and Jess met with John Andrews and Victoria Todd, (LITRG), and Katie Lane, (CAB Policy Unit), in May. Discussions were held as to how TaxCC operates and whether we could work in partnership with their organisations. The meeting was useful in order to put names to faces, and to establish a communications path. There has been significant liaison between Paula, Jess and Victoria since then.

  • June saw a sharp increase in the amount of casework for Paula, as new repayment demands began to drop through peoples letterboxes. Unsurprisingly, the number of visitors to the website began to rise again, and we received so many requests from victims who objected to being automatically signed-up for another year's Tax Credit hell that we re-published our 'opt-out' letter on the site.

  • As well as welcoming a new team member, Jenni, on board, we began some legal work with John Hemming MP in July. This is ongoing, and addresses illegal annulment of Tax Credit awards - where HMRC class the whole of the previous year's award as an overpayment, because, for whatever reason, they didn't receive end of year paperwork from a claimant.

  • With a General Election on it's way, we also wrote to the three main Political Party Leaders in July, asking them to detail their policies about Tax Credit overpayments specifically, and Tax Credits in general. To date, the Conservative Party has acknowledged our letter and passed it on for George Osborne to answer, whilst the Liberal Democrats have given us a full reply. The Labour Party have neither acknowledged or answered our letter. Rest assured that full details will be published on the website in the near future.

  • TCC were kindly invited to have a stand inside the Voluntary Action Rotherham marquee, at the Rotherham Show in September, and this gave us the opportunity to use the new promotional displays and literature that had arrived in August. Sarah and Paula were rushed off their feet, and the day was a huge success.

  • September also saw TCC voice their support for the Citizens Advice overpayment write-off campaign. Portsmouth Lib Dem's Mike Hancock MP and parliamentary candidate Darren Sanders backed our amnesty campaign, and publicly called for the reform of the Tax Credit system.

  • We began more legal work in October, joining with TaxBar in working toward a Judicial Review of the Tax Credit system.

So what does the coming year hold? Well, there's a General Election on it's way, and change will happen if that's what the Electorate decide. I'm excited at the prospect of change, because it's plainly obvious that the overpayment issue will never be resolved without a change of Government.

TCC are often accused of being 'too political'. The Tax Credit overpayment issue cannot be fully addressed without attacking the Government that bought it into being, yet refuse to correct, or even acknowledge, it's flaws. It is my belief that those in positions of responsibility have a duty of care to those that they are responsible for. Our present Government have ignored the plight of overpayment victims, and seem totally unable to understand the fact that well over a million of the UK's poorest people a year find their lives in debt to a supposed 'benefit'. Yes, Tax Credits do a lot of good, but when they also cause so much suffering to so many people, and that suffering is known about but unresolved, it becomes a crime against humanity.

So our fight isn't just about Gordon Brown and his weak ego, unable to accept the revelation that his flagship 'achievement' of Tax Credits, copied from other countries without thought to the problems that those countries had experienced, has failed and poured misery on well over one-fifth of those it was supposed to help.

It's not just about every Labour MP who has blindly followed Party instructions,  despite knowing the turmoil that so many of their constituents have suffered.

No. Our fight is also about every Conservative MP,  every Liberal Democrat MP and every Independent MP who hasn't demanded that this flawed system be changed. Every Senior Manager at the Tax Credit Office. Directors at HMRC. Every single person in a position of possible influence who has done nothing but toe the line, ignoring what is right in order to not rock the boat.

Change is coming, but will it be the change we want?

Tax Credit Casualties will continue to campaign for an amnesty and write-off of overpayments.

The rest? Well ..... that's up to you.

 

Graham Forrest
Chair
Tax Credit Casualties

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Tax Credit Casualties (TCC) is a voluntary, unfunded, not for profit organisation run by members for members. We cannot take any responsibility for decisions made by HMRC, The Parliamentary Ombudsman, The Adjudicator, or any other organisation, regarding claimants cases. We offer free advice on how to dispute unfair overpayments based on our own experiences, the experiences of other claimants and HMRC guidelines.
Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our ‘free time’. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. Legislation, operating practices and individual cases change all the time, and while we aim to be professional and accurate at all times, please understand the circumstances we are working under and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.

Our Standards
TCC was established to provide advice and guidance on disputing recovery of non-fraud tax credit overpayments and to lobby for fundamental change on the inbuilt flaws and inequalities of the tax credit system. Whilst TCC provide guidance and information on how to handle disputes and even provide an advocacy service in some instances, neither TCC as an organisation not any participating members are responsible or liable for outcomes of disputes which remain wholly the remit of HMRC, the Adjudicator and/or the Parliamentary Ombudsman, as appropriate and dependent on the stage of dispute. TCC operate in a professional manner and endeavour to give accurate and appropriate advice based on information provided by members. TCC endeavour to respond to members as quickly and efficiently as possible, given the voluntary nature of the organisation and limited resources available. TCC is an inclusive organisation and will treat all members in a fair and equitable manner.

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