Contact Tax Credit Casualties
Before contacting us, please join our Forum and post the details of your case in the New Members section. This is where most of the support happens, and the Forum volunteers will be able to answer your questions. Almost always, the first bit of advice you will be given is to follow the Dispute Steps - so please get yourself off to a good start with Dispute Steps 1 and 2 first.
If it's an emergency, such as receiving a summons, you can contact Paula on the number shown below. This is a 'message line', so please leave a brief message and a contact number so that Paula can ring you back. We are very busy, so it may take a few days to respond, but you will get a response - so please leave only one message. Thanks!
Paula DeanPaula@TaxCC.org |
National Coordinator, Advice, Support and Casework. For Emergencies Only, Leave a Message on 07591 392459. |
Sarah McCallSarah@TaxCC.org |
National Coordinator, Advice, Support and Media Enquiries. |
Alison Myers-WardAli@TaxCC.org |
National Coordinator, Advice and Support |
JessJess@TaxCC.org |
3rd Sector Liaison |
JanetJanet@TaxCC.org |
Regional Coordinator for Wales |
GrahamGraham@TaxCC.org |
Webmaster |
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Who We Are: Tax Credit Casualties (TCC) is a voluntary, unfunded, not for profit UK organisation run by members for members. We offer free advice on how to dispute unfair overpayments based on our own experiences, the experiences of other claimants and HMRC guidelines.
Our Standards: TCC was established to provide advice and guidance on disputing recovery of non-fraudulent tax credit overpayments, and to lobby for fundamental change on the inbuilt flaws and inequalities of the tax credit system. TCC operate in a professional manner and endeavour to give accurate and appropriate advice based on information provided by members. TCC endeavour to respond to members as quickly and efficiently as possible, given the voluntary nature of the organisation and limited resources available. TCC is an inclusive organisation and will treat all members in a fair and equitable manner.
Disclaimer: Please note that we are not tax professionals and are working on a voluntary basis, unpaid, in our free time. Between us, we have a lot of experience and knowledge in this area, gained over the last few years of supporting victims and helping them fight for justice and their rights. Whilst TCC provide guidance and information on how to handle disputes, and even provide an advocacy service in some instances, neither TCC as an organisation nor any participating members are responsible or liable for outcomes of disputes, which remain wholly the remit of HMRC, the Adjudicator and/or the Parliamentary Ombudsman, as appropriate and dependent on the stage of dispute. We cannot take any responsibility for decisions made by HMRC, The Parliamentary Ombudsman, The Adjudicator, or any other organisation regarding claimants cases. Legislation, operating practices and individual cases change all the time, and while we aim to be professional and accurate at all times, please understand the circumstances we are working under and accept our support, guidance and information in the sprit it is offered; goodwill and camaraderie.
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